Sales Lead - Chula Vista Store

The Salvation Army Southern California•Chula Vista, CA

About The Position

The Sales Lead works in the Retail Department and partners with the Store Manager in daily store operations. The role supports sales and income goals, manages expenses to maximize profitability, and helps provide customers with an appealing selection, exceptional service, and well-organized stores. The position also supports a positive mentoring environment for Beneficiaries participating in the ARC rehabilitation program and helps implement and monitor Work Therapy Assignments. When the Store Manager and/or Assistant Manager are absent, the Sales Lead assumes responsibility for day-to-day store operations, including personnel and cash handling. The role includes coordinating employees and store coverage, supporting back-room processing, maintaining safety and security, and completing tasks assigned by retail leadership. The position may require transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check that includes Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively, seeking clarification, and responding appropriately to questions.
Written communication skills, including writing clearly, editing for spelling and grammar, presenting numerical data accurately, and interpreting written information.
Teamwork skills, including balancing individual and team responsibilities and building positive team spirit, morale, and commitment to established goals and values.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent; discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability against budgets and goals.
When the Store Manager and Assistant Manager are absent, schedule employees to provide appropriate store and donation-center coverage, coordinate morning and shift-change meetings, coach and train employees, and process paperwork in accordance with review standards, particularly time-and-attendance requirements.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logs, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations, report safety issues and incidents promptly, and assist with mandatory weekly store meetings and their records.
Transfer or relocate to other stores based on business needs, if required.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.