Sales Lead - Chula Vista Store

Salvation Army Careers•Chula Vista, CA

About The Position

The Sales Lead supports the Store Manager in daily retail operations and helps provide customers with a strong merchandise selection, exceptional service, and a well-organized store. The role is accountable for meeting sales and income budget expectations while managing expenses to support profitability. It also helps create a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program by working with program staff and supporting effective Work Therapy Assignments. The Sales Lead assumes responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent. The position also supports employee scheduling, coaching and training, customer and donor service, back-room processing, store security, and workplace safety. The role may involve transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive motion tasks.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent, and discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing performance indicators to drive sales and profitability in line with budgets and goals.
When both the Store Manager and Assistant Manager are absent, schedule employees to ensure appropriate store and donation-center coverage, coordinate team meetings, and coach, train, and develop employees.
Process paperwork according to review standards, with particular attention to time and attendance compliance.
Promote customer and donor satisfaction through excellent service and good community relations; develop strategies to improve service and the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, cash-deposit logging, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures consistent with ARC policy and government regulations, report safety issues and incidents immediately, and assist with mandatory weekly store meetings and records.
Complete other written or verbal tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.