Store Assistant Manager -Chula Vista Store

Salvation Army Careers•Chula Vista, CA

4d•Onsite

About The Position

The Assistant Manager supports the Store Manager in the day-to-day operation of The Salvation Army Adult Rehabilitation Center retail store. The position helps provide customers with a strong selection, exceptional service, and a well-organized store while supporting the ARC’s spiritual, social, and rehabilitation programs. The Assistant Manager is accountable for helping meet sales and income budgets, managing expenses to support profitability, and fostering a positive, mentoring environment for program beneficiaries through collaboration with program staff. The Assistant Manager shares responsibility for store operations, staffing, customer and donor service, back-room processing, safety, and the security of the store’s cash, inventory, property, and building. When the Store Manager is absent, the Assistant Manager assumes responsibility for day-to-day store operations. The role is full-time, pays $20.00 per hour, and reports to the Store Manager. The position may require transfer or relocation to another store based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience; thrift retail experience is preferred.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license, ability to pass an MVR report, proof of insurance, and access to a motor vehicle.
Ability to pass a background check that includes criminal history and the Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, file cabinet drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash-handling duties, when the Store Manager is absent.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and goals.
When the Store Manager is absent, schedule employees to ensure appropriate store and donation-center coverage, coordinate morning and shift-change meetings, and review and maintain accurate payroll records, including time and attendance edits.
Assist with hiring, training, directing, developing, and coaching store employees.
Communicate personnel issues and performance results to the Store Manager; coordinate disciplinary warnings, conference reports, employee evaluations, and key performance results as needed with the Store Manager, HR Generalist, and District Sales Manager.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on program beneficiaries when Work Therapy Assignments are in place.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and the building.
Secure the building outside operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and governmental regulations, and immediately report safety issues and incidents.
Assist the Store Manager with conducting and recording mandatory weekly store meetings; attend monthly ARC safety meetings in the Store Manager’s absence.
Transfer or relocate to other stores based on business needs.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.