Store Assistant Manager -Chula Vista Store

The Salvation Army Southern California•Chula Vista, CA

About The Position

The Assistant Manager supports the day-to-day operation of The Salvation Army Adult Rehabilitation Center retail store, partnering with the Store Manager to provide customers with a strong selection, exceptional service, and a well-organized shopping experience. The role supports the ARC’s spiritual, social, and rehabilitation programs and helps create a positive, mentoring environment for program Beneficiaries through collaboration with program staff and effective Work Therapy Assignments. The Assistant Manager helps meet store sales and income budget expectations while managing expenses to support profitability. The position involves store operations, employee scheduling and development, customer and donor service, back-room processing, cash and inventory security, and maintaining safety and building security. The Assistant Manager assumes responsibility for store operations when the Store Manager is absent and may be transferred or relocated to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience; thrift experience is preferred.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license; ability to pass a motor vehicle record report; proof of insurance; and access to a motor vehicle.
Ability to pass a background check that includes criminal history and the Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects, including files, file-cabinet drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Demonstrated problem-solving, oral and written communication, teamwork, project-management, and people-management capabilities.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash-handling duties, when the Store Manager is absent.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and organizational goals.
When the Store Manager is absent, schedule employees to ensure coverage in the store and donation center; coordinate morning and shift-change team meetings; and review and maintain accurate payroll records, including time and attendance edits.
Assist with hiring, training, and directing the store team, and coach employees to support their development and performance.
Communicate personnel issues and performance results to the Store Manager; coordinate as needed on disciplinary warnings, conference reports, employee evaluations, and performance results.
Promote customer and donor satisfaction through excellent service and strong community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place.
Protect store currency, inventory, and property, including safe funds, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations, and immediately report safety issues and incidents.
Assist the Store Manager with conducting and recording mandatory weekly store meetings, and attend ARC monthly safety meetings in the Store Manager’s absence.
Complete other tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.