Sales Lead - Grove LA
About The Position
The Sales Lead/Retail Keyholder supports the Store Manager and upper management in building a performance-based culture while delivering an exceptional customer experience. The role calls for a fashion-focused brand ambassador who is passionate about styling, client relationships, and developing talent. Working alongside store leadership, the Sales Lead supports store performance and day-to-day team operations, leads opening and closing, and helps maintain an elevated, customer-ready retail environment. The role requires prior retail experience, including retail management experience, and the ability to work effectively in a dynamic environment with minimal supervision. The stated base hourly range for individuals assigned and/or hired to work in California is $25–$30 per hour.
Requirements
- At least 2 years of retail experience.
- At least 1 year of retail management experience.
- Prior experience in a retail or boutique store selling high-end goods to clientele-oriented customers.
- Outgoing, energetic, professional, and able to represent the brand and its lifestyle.
- Exceptional organizational skills, follow-through, and attention to detail.
- Strong problem-solving attitude.
- Collaborative and proactive approach.
- Excellent written and verbal communication skills.
- Availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekends.
- Proactive sales approach, with initiative and ideas to improve the client experience and drive sales.
- Customer-centric approach and demonstrated ability to build and maintain client relationships and brand loyalty.
- Motivated to go above and beyond in servicing clients.
- Proficiency in Gmail, Excel, Word, and online navigation.
- In-store retail experience.
- Understanding of garment bodies and fashion trends.
- Understanding of retail metrics and terminology.
- Ability to bend, lift, open, and move products weighing up to 50 pounds.
Nice To Haves
- Luxury retail experience.
Responsibilities
- Monitor store performance, including sales, seasonal product levels, and compliance with company standards and policies, in partnership with store leadership.
- Apply business acumen to help drive the business and develop long-term solutions.
- Deliver an elevated client experience as a brand ambassador, embodying brand values and building lasting customer relationships.
- Meet and exceed individual KPI goals through high-quality sales and customer service.
- Assist with merchandising and maintaining the sales floor.
- Give customers confident, honest feedback about style and fit.
- Keep the store customer-ready by filling orders, stocking, re-merchandising, and cleaning.
- Open and close the store and directly manage a team alongside store leadership.
- Support the retail team’s day-to-day performance through regular feedback and performance-based discussions.
Benefits
- Employee discount of 50% or more off retail prices on items carried.
- Free weekly lunches.
- Company parties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
