Sales Lead - Seaside

The Salvation Army Southern California•Seaside, CA

2d•Onsite

About The Position

The Sales Lead supports daily operations at The Salvation Army Adult Rehabilitation Center’s Seaside thrift store, which supports the Adult Rehabilitation Program. The role helps provide customers and donors with a positive experience and well-organized store, while contributing to program participants’ rehabilitation and to the store’s sales and profitability goals. The Sales Lead partners with the Store Manager and, when managers are absent, assumes responsibility for day-to-day store operations, personnel, and cash handling. The role also supports, coaches, and trains employees and supervises program beneficiaries when work therapy assignments are in place. Stores operate seven days per week, and schedules are determined by management; the Sales Lead must be flexible to ensure coverage and may work evenings, weekends, and holidays. The position may be transferred or relocated to another store based on business needs.

Requirements

High school diploma or GED.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, fellow employees, customers, and donors.
Ability to work a flexible schedule to ensure store coverage, including any part-time shift, evenings, weekends, and holidays.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively and responding appropriately to questions.
Written communication skills, including clear writing, editing, accurate presentation of numerical data, and interpreting written information.
Teamwork skills, including balancing team and individual responsibilities and building positive team spirit and commitment to goals.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent; discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability against budgets and goals.
When both store managers are absent, schedule employees to provide store and donation-center coverage; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork, especially time-and-attendance records.
Promote customer and donor satisfaction through excellent service, community relations, and strategies that improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program beneficiaries when work therapy assignments are in place at the store.
When both store managers are absent, protect and secure store currency, inventory, and property, including safe funds, cash-deposit logs, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations; report safety issues and incidents immediately; and assist with conducting and recording mandatory weekly store meetings.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
May transfer or relocate to other stores based on business needs.
Help meet store sales and income budgets while managing expenses to maximize profitability.
Create a positive, mentoring environment for program beneficiaries in partnership with program staff and implement effective work therapy assignments.