Part Time Sales Lead - Mall at Barnes Crossing

Build-A-Bear Workshop•Tupelo, MS

About The Position

The Sales Lead is a role model Bear Builder who takes on Floor Leader on Duty responsibilities during designated shifts. In that capacity, the Sales Lead directs and supports associates, models Experience First behaviors, and focuses on achieving store sales goals. When not designated as Floor Leader on Duty, the Sales Lead performs the Bear Builder role, providing exceptional Guest service and contributing to a welcoming, inclusive, and operationally excellent store experience.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Thrives in an Experience First environment.
Connects with and inspires others to achieve results.
Enjoys meeting and interacting with new people.
Has a “How can I help” attitude.
Strong desire to develop, train, and support others’ success.
Exercises good judgment in ambiguous situations.
Displays strong initiative and self-direction.
Thrives in a dynamic and changing environment.
Can remain calm when faced with challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

Model exceptional Guest service and provide memorable experiences.
Guide, support, and direct associates to promote smooth store operations and achieve sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues that the CWM and AWM are responsible for addressing.
Actively engage with Guests using the Experience First Make Behaviors.
Create a warm and inclusive atmosphere, foster positive interactions, and help ensure each Guest is satisfied with their experience.
Meet brand standards and guidelines to uphold operational excellence and provide a consistent Guest experience.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support store financial goals and compliance with company policies, procedures, and standards.
Demonstrate sound decision-making, judgment, and execution; create an Experience First culture; achieve assigned goals; execute operational standards consistently; and respond to stakeholder feedback.