Sales Lead (Seasonal)

Stores•Marina Del Rey, CA

7d•Onsite

About The Position

Under general supervision, the Sales Lead helps achieve business-unit sales goals by planning, coordinating, and managing store operations while providing high-level customer service. The role combines leadership responsibilities and advanced selling skills to strengthen customer relationships, meet annual sales goals, manage inventory shrinkage, and support a high-quality work life. The Sales Lead represents West Marine’s mission, “Know More, Get More, Boat More,” and helps customers meet their boating needs, complete projects, and prepare for time on the water. The role guides and develops Crew Members, supports recruiting and onboarding, trains staff, and serves as Manager on Duty during assigned shifts. It also includes front-end and omnichannel fulfillment oversight, sales and merchandising execution, inventory and asset protection activities, and maintaining a safe, clean, organized store. The position requires a flexible schedule, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent sales and customer service abilities.
Attention to detail and strong organizational skills.
Ability to meet deadlines and manage time effectively.
Strong analytical and problem-solving capabilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Proficiency in Microsoft Office Suite or related software.
Minimum age of 18 years old.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to occasionally operate equipment, including forklifts.
Ability to frequently lift up to 50 pounds to shoulder height unassisted.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Guide and develop Crew Members to support excellent store operations and customer service.
Lead by example by greeting and engaging customers to understand and fulfill their boating needs.
Prioritize and plan work to drive results and meet business goals.
Train Crew Members to handle transactions and provide exceptional service.
Recruit, onboard, and train high-performing Crew Members.
Manage Omni-Fulfillment operations.
Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
Work with the team to grow wholesale business and market share through planning and goal setting.
Ensure the store and staff represent the brand and service standards, follow promotional programs, and display sale items properly.
Participate in and coach the team on programs and procedures that drive sales.
Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards.
Develop strategies to achieve West Advantage membership and Private Label penetration goals.
Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
Provide customer support using boating-product expertise and build and maintain customer relationships.
Recommend additional items and services that complement customer needs.
Accurately manage register transactions and handle returns and complaints graciously.
Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
Ensure compliance with legal requirements and store policies.
Verify that Asset Protection standards are met.
Maintain a safe and clean store environment to protect Crew Members and customers.
Maintain professional knowledge through company- and industry-sponsored training.
Work a flexible schedule that includes nights, weekends, and holidays.
Serve as Manager on Duty during assigned shifts.
Perform other job-related responsibilities as assigned.
As additional duties may require, conduct perpetual counts and cycle counts; handle product receiving, RTVs, damages, and truck put away.
Manage pricing, execute price changes, and conduct price audits.
Plan and execute merchandising resets and maintain Planogram (POG) integrity.
Manage supply orders within budget standards.
Drive clearance execution strategy and sell-through.
Ensure payroll is processed accurately and on time.
Maintain operations by coordinating and enforcing operational and personnel policies.