Sales Lead (Seasonal)

Stores•West Islip, NY

About The Position

The Sales Lead plays a vital role in achieving business-unit sales goals by planning, coordinating, and managing store operations while providing high-level customer service. The role combines leadership responsibilities with advanced selling skills to build customer relationships, drive sales, manage inventory shrinkage, and maintain a high quality of work life. At West Marine, the mission is “Know More, Get More, Boat More,” and the team serves customers fulfilling boating needs, completing projects, or preparing for time on the water. The position may serve as Manager on Duty during assigned shifts and requires a flexible schedule that includes nights, weekends, and holidays. The role is seasonal. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Minimum age of 18 years.
Strong verbal and written communication skills.
Excellent sales and customer service abilities.
Attention to detail and strong organizational skills.
Ability to meet deadlines and manage time effectively.
Strong analytical and problem-solving capabilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Proficiency in Microsoft Office Suite or related software.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to operate equipment, including forklifts, occasionally.
Ability to lift up to 50 pounds to shoulder height unassisted frequently.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Guide and develop Crew Members to support excellent store operations and customer service.
Lead by example by greeting and engaging customers to fulfill their boating needs.
Prioritize and plan effectively to drive results and meet business goals.
Train Crew Members to handle transactions and provide exceptional service.
Recruit, onboard, and train high-performing Crew Members.
Manage Omni-Fulfillment operations.
Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
Work with the team to grow wholesale business and market share through planning and goal setting.
Ensure the store and staff exemplify the brand and service, follow promotional programs, and display sale items properly.
Participate in and coach the team on programs and procedures that drive sales.
Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards.
Develop strategies to achieve West Advantage membership and Private Label penetration goals.
Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
Provide customer support with boating-product expertise and build and maintain customer relationships.
Recommend additional items and services that complement customer needs.
Accurately manage register transactions and handle returns and complaints graciously.
Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
Ensure compliance with legal requirements and store policies.
Verify that Asset Protection standards are met.
Help protect Crew Members and customers by maintaining a safe and clean store environment.
Maintain professional knowledge through company- and industry-sponsored training.
Serve as Manager on Duty during assigned shifts.
Perform other job-related responsibilities as assigned.
Ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damages, and truck put away.
Manage pricing, execute price changes, and conduct price audits.
Plan and execute merchandising resets and maintain Planogram (POG) integrity.
Manage supply orders within budget standards.
Drive clearance execution strategy and sell-through.
Ensure payroll is processed accurately and on time.
Maintain operations by coordinating and enforcing operational and personnel policies.