Sales Lead - New York City Pop-Up

Retail For The People•New York City, NY

2d•Onsite

About The Position

This brand exists to prove one simple thing: it's never too late to learn something new. We take complete beginners — people who've genuinely never tried this before, and walk them through it, step by step, until they're holding something they made with their own two hands and thinking, “wait, I actually did that?” That feeling is basically the whole point of what we do. But here's the part that makes this brand different: we're not just selling a product, we're selling a community. Our best customers aren't just buyers, they're collectors, superfans, and regulars who've found their people through us. This fall through the holidays, we're bringing all of that energy to a New York City pop-up, and we're looking for Sales Leaders who don't just work here, but genuinely want to be part of that community themselves.

Requirements

Retail experience is required.
Comfortable and energized by the intensity of a fall-through-holiday retail season, including peak gifting periods.
Genuinely fun, warm, and approachable.
Comfortable demonstrating products and teaching customers hands-on.
Genuine curiosity about (or willingness to dive into) the brand's fan community.
Flexible availability across the full fall and holiday season, including weekends and key trading/holiday periods.

Nice To Haves

A genuinely good person to be around, kind, honest, and easy to work with, with zero patience for big egos or unnecessary drama.
A fun, warm personality that customers naturally gravitate toward.
Patient and encouraging with people trying something new or a little outside their comfort zone.
Genuinely enjoys creativity, craft, and helping people feel proud of what they make or give as a gift.
A natural connector, you notice when someone's standing alone and you're the one who goes and talks to them.
Takes feedback well and gives it just as gracefully, always looking for a better way to do it next time.
Calm and steady on busy days, especially during peak gifting and holiday traffic.

Responsibilities

Welcome customers and provide hands-on product demonstrations.
Help customers find the right products for themselves or as gifts.
Foster a sense of community by connecting customers and recognizing regulars.
Create a welcoming and engaging store environment.
Build community by recognizing and welcoming regulars and superfans, remembering their preferences.
Prompt conversations and interactions among customers to build community.
Engage with customers who appear to be alone.
Familiarize yourself with the brand's online community to communicate effectively with superfans.
Educate first-time customers about the brand's community and history.
Welcome every customer warmly and make them feel at home.
Lead hands-on product demonstrations, building customer confidence.
Help customers experience the satisfaction of creating something themselves.
Provide thoughtful assistance to gift shoppers, especially during busy periods.
Meet individual sales targets while prioritizing customer experience.
Proactively help customers discover products they will love, without pressure.
Support gift-focused selling and cross-selling during the holiday season.
Maintain an inviting store presentation that reflects the brand's personality.
Keep displays fresh, tidy, and gift-ready.
Process sales, exchanges, and daily transactions accurately.
Support stock replenishment, receiving, and back-of-house organization.
Assist with gift-wrapping and packaging during peak times.
Contribute to team efforts wherever needed.

Benefits

Competitive hourly compensation
Employee discount
A lean, no-fluff team that values getting things done well over busy-work and unnecessary meetings
A genuinely fun, feel-good environment during one of the most exciting retail seasons of the year
A front-row seat to a genuinely passionate community

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