Keyholder & Operations Lead - New York City Pop-Up

Retail For The People • New York City, NY

2d • Onsite

About The Position

This fall through the holidays, we're looking for a Keyholder & Operations Lead who takes real pride in running a tight, organized backroom, because when the stock is right, everything on the floor gets to be fun. As Keyholder & Operations Lead, you'll own everything happening behind the scenes, inventory accuracy, receiving, replenishment, and merchandise flow, so the sales floor never misses a beat and the team can focus on customers instead of chasing down product. You'll work closely with store leadership and the floor team to keep everything running smoothly, especially during the high-volume stretch of the holiday season. This role is ideal for someone who's detail-oriented and genuinely likes the satisfaction of a well-organized stockroom, but who still fits this team's warm, no-ego, low-drama culture, you're behind the scenes, but you're never separate from the team's energy.

Requirements

• Prior retail experience in stock, operations, or inventory-focused roles is required
• Comfortable and energized by the intensity of a fall-through-holiday retail season, including high shipment volume during peak gifting periods
• Highly organized with strong attention to detail, this role is what keeps the floor running smoothly
• Familiarity with retail systems and inventory processes
• Physical ability to receive, move, and organize merchandise safely
• Experience with receiving inventory in Shopify
• Flexible availability across the full fall and holiday season, including weekends and key trading/holiday periods

Nice To Haves

• A genuinely good person to be around, kind, honest, and easy to work with, with zero patience for big egos or unnecessary drama
• Highly organized and detail-oriented, you take real pride in precision and a well-run stockroom
• Dependable and proactive, comfortable working independently while staying closely connected to the floor team
• Comfortable with autonomy and a little ambiguity, you don't need everything mapped out perfectly to make a good call in the moment
• Takes feedback well and gives it just as gracefully, always looking for a better way to do it next time
• Calm and steady under pressure, especially during peak gifting and holiday shipment volume

Responsibilities

• Maintain an organized, efficient, and accurate stockroom at all times
• Oversee product receiving, transfers, and inventory counts
• Ensure timely, accurate replenishment so the sales floor never runs short during a busy stretch
• Partner with store leadership to uphold inventory accuracy and loss prevention standards
• Support visual merchandising through proper product flow and preparation
• Keep sizing, availability, and product readiness dialed in for the sales team
• Be present on the floor as needed to support operational flow, especially during peak traffic
• Help the team quickly track down specific pieces regulars and collectors are hoping for, knowing what's in the back is a real part of the magic for our customers
• Support daily store operations including shipment processing, stock movement, and system updates
• Collaborate closely with the Store Manager, Keyholder, and Sales Associates to anticipate selling needs
• Follow all policies related to inventory integrity, transactions, and operational compliance
• Flag stock issues or shortages early so the team is never caught off guard on a busy day

Benefits

• Competitive hourly compensation
• Employee discount
• A lean, no-fluff team that values getting things done well over busy-work and unnecessary meetings
• A genuinely fun, feel-good environment during one of the most exciting retail seasons of the year, a good sense of humor is basically a requirement here, not a bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed