Keyholder - New York City Pop-Up

Retail For The People•New York City, NY

2d•Onsite

About The Position

This brand exists to prove one simple thing: it's never too late to learn something new. We take complete beginners, people who've genuinely never tried this before, and walk them through it, step by step, until they're holding something they made with their own two hands and thinking, “wait, I actually did that?” That feeling is basically the whole point of what we do. This fall through the holidays, we're bringing that same warm, hands-on, slightly ridiculous amount of joy to a New York City pop-up, and we're looking for a Keyholder we can trust to open and close the store, keep things running smoothly on their shifts, and step up as backup leadership whenever it's needed. We're a small, lean, do-more-with-less kind of team, and we need someone dependable who gets that energy immediately.

Requirements

Some prior retail experience is required
Comfortable and energized by the intensity of a fall-through-holiday retail season, including peak gifting periods
Genuinely fun, warm, and approachable, this brand's personality is a huge part of the job
Comfortable handling cash, POS reconciliation, and opening/closing procedures independently
Comfortable demonstrating products and teaching customers hands-on, even if you've never done it before either, we'll train you
Flexible availability across the full fall and holiday season, including weekends and key trading/holiday periods

Nice To Haves

keyholder, shift lead, or senior associate experience is a plus
Comfortable with a little ambiguity, you don't need everything mapped out perfectly to make a good call on your shift
Genuinely enjoys creativity, craft, and helping people feel proud of what they make or give as a gift
Takes feedback well and gives it just as gracefully, always looking for a better way to do it next time
Calm and steady under pressure, especially during peak gifting and holiday traffic

Responsibilities

Open or close the store independently on your assigned shifts, including POS setup and end-of-day reconciliation
Set the plan for your shift, sales focus, task priorities, and anything the team needs to know before doors open
Flag any issues from your shift to the Store Manager or Assistant Manager clearly and promptly
Welcome every customer with warmth and make them feel at home from the moment they walk through the door
Lead hands-on product demonstrations, helping customers feel confident even if they've never tried this before
Help every customer walk away with that unmistakable “I can't believe I actually made that” feeling
Handle customer questions or minor issues confidently on your shift, looping in leadership for anything bigger
Help drive sales performance during your shifts, supporting gift-focused selling without ever feeling pushy
Keep the rest of the team on track and supported when you're the senior person on the floor
Maintain the store's colorful, cozy, gift-ready presentation standards during your shifts
Make small in-the-moment merchandising fixes as needed — restocking, straightening, keeping things fresh
Support inventory receiving, stock organization, and replenishment
Handle gift-wrap/packaging flow during peak periods
Pitch in wherever the team needs it — this is a small, lean team, and everyone helps everyone