Full-Time Sales Lead - Famous Footwear
About The Position
As a Famous Footwear Sales Lead, you help provide an excellent shoe-store experience by creating a welcoming environment and an engaging in-store culture. You support customer loyalty by delivering attentive service, recommending styles and brands, and helping customers find the right fit. You stay informed about trends and share your knowledge with customers and the store team. The role combines sales leadership, coaching, and store operations. You support and motivate associates, reinforce customer-connection selling behaviors, help the team meet sales goals, and assist with opening and closing. You also help maintain pricing, inventory, cleanliness, organization, and compliance with company policies. Sales Leads are expected to promote an inclusive, supportive team environment and take on other responsibilities as needed to meet business needs.
Requirements
- High school diploma or GED.
- Working knowledge of general retail practices and procedures.
- Some retail store management experience, or relevant management experience in lieu.
- Previous experience working on a team and motivating others to accomplish a goal.
- Ability to manage multiple tasks and communicate direction set by the store manager.
- Ability to mentor and train associates on selling and operational processes.
- Basic computer skills.
- Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
- Ability to regularly lift up to 40 pounds from floor level to above shoulder height using appropriate equipment and safety techniques.
- Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
- Ability to remain mobile on the sales floor for extended periods.
Responsibilities
- Provide welcoming, attentive customer service and help customers find styles and brands suited to their needs.
- Recommend shoes and help customers find the right fit.
- Support and motivate teammates, including providing coaching on customer-connection and selling behaviors.
- Drive sales and take accountability for individual goals and their contribution to store performance.
- Assist with store operations, including pricing, inventory, opening and closing, and keeping the store clean, organized, and easy to shop.
- Follow company policies and use available partners and resources to complete tasks.
- Promote an inclusive and supportive team culture in which associates feel valued and respected.
- Share knowledge of trends with customers and the store team.
- Mentor and train associates on selling and operational processes.
- Perform other responsibilities as needed to meet business needs.
Benefits
- 30% associate discount across Caleres retail stores, including Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
- Relaxed dress code and a supportive, hands-on small-team environment.
- Daily access to earned pay through Dayforce Wallet, without fees.
- Ability to transfer among more than 850 store locations.
- Education assistance of up to $7,500 per year for full-time associates.
- Career development and learning opportunities, including opportunities to grow into corporate roles.
- 24/7 Employee Assistance Programs with emotional support, work-life solutions, legal guidance, financial resources, and more.
- PTO, health, and retirement benefits for eligible full-time associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
