Sales Lead - South Bay

The Salvation Army•Redondo Beach, CA

About The Position

The Sales Lead supports the Store Manager in daily retail store operations and is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. The role helps provide customers with a strong selection, exceptional service, and an organized store, supporting The Salvation Army’s spiritual, social, and rehabilitation programs. The Sales Lead also partners with program staff to create a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program and to implement effective Work Therapy Assignments. The Sales Lead may assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent. The position includes coaching and developing employees, supporting back-room processing, maintaining safety and security, and ensuring operational, customer-service, and compliance standards are met. The position is part-time and may require transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, file cabinet drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Oral communication skills, including speaking professionally, clearly, and persuasively in potentially challenging situations, seeking clarification, and responding appropriately to questions.
Written communication skills, including writing clearly and informatively, editing for spelling and grammar, presenting numerical data accurately, and interpreting written information.
Teamwork skills, including balancing team and individual responsibilities and building positive team spirit, morale, and commitment to established goals, core values, and objectives.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent.
Discuss concerns with the District Sales Manager.
Assist the Store Manager with monitoring and analyzing key performance indicators to drive sales and profitability in line with budgets and established goals.
Schedule store employees to ensure appropriate coverage in the store and donation center when the Store Manager and Assistant Manager are absent.
Coordinate daily morning and shift-change team meetings.
Coach, train, and develop store employees.
Process paperwork according to Review Standards, particularly regarding Time and Attendance compliance.
Promote customer and donor satisfaction through excellent service and positive community relations; develop strategies to improve service and the customer experience.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work effectively and efficiently to meet daily processing goals.
Supervise and support program Beneficiaries and report conduct when Work Therapy Assignments are in place at the store.
Protect store currency, inventory, and property when the Store Manager and Assistant Manager are absent, including safe funds, daily cash-deposit logs, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations, and report safety issues and incidents immediately.
Assist the Store Manager and Assistant Manager with conducting and recording mandatory weekly store meetings.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.