Sales Lead (Part-Time) @ Philadelphia Visitors Center

Event Network•Philadelphia, PA

10d

About The Position

The Sales Lead – Food & Beverage (F&B) Locations provides exceptional guest service while supporting daily food, beverage, and retail operations. This entry-level supervisory role assists the Store Director F&B and Assistant Store Director F&B with leading team members, delivering memorable guest experiences, and achieving sales goals. The Sales Lead helps ensure operational readiness, coaches team members in real time, and supports café and marketplace operations. Keyholder duties include opening and closing procedures, higher-level transactions, and accurate cash and safe balancing. The role combines food and beverage service, retail sales, and team leadership in a fast-paced environment focused on hospitality and operational excellence.

Requirements

Strong communication and interpersonal skills.
Ability to lead by example and motivate team members.
Comfort working in a fast-paced food and retail environment.
Reliability and trustworthiness, including the ability to handle keyholder responsibilities.
Flexible availability, including mornings, evenings, weekends, and holidays.
Must be 21 years of age for liquor sales, where applicable.
Ability to frequently stand, walk, and actively engage throughout shifts.
Ability to lift and move up to 40 pounds.
Ability to occasionally reach, climb, kneel, crouch, or balance, and to bend and lift while performing opening and closing procedures.

Nice To Haves

Prior food and beverage, café, or barista experience.
Retail leadership, keyholder, or supervisory experience.
Passion for hospitality, coffee culture, and guest engagement.
Experience using POS systems and operational tools.
Food handler’s certification, where required.

Responsibilities

Model company standards and lead by example in delivering exceptional guest service.
Support store leadership in leading the sales and café team and achieving strong guest experiences.
Provide real-time coaching and guidance to team members during shifts.
Resolve guest service issues in partnership with store leadership.
Support daily communication, task delegation, and shift-level accountability.
Build relationships with team members and partners to support collaboration and business initiatives.
Deliver guest service across food, beverage, and retail areas, including beverage preparation and food service.
Ensure compliance with food safety, sanitation, and health department standards.
Share product knowledge and coffee expertise and maintain knowledge of the venue, offerings, and programs.
Maintain a clean, organized, and safe environment for guests and team members.
Support sales, per-capita, and purchase-with-purchase goals; meet individual sales and performance expectations.
Encourage suggestive selling and identify opportunities to improve sales, store performance, and guest engagement.
Monitor and record daily waste and support cost control.
Handle cash accurately, complete register transactions, and support inventory accuracy using POS systems and operational tools.
Perform opening and closing procedures, including cash and safe balancing.
Prepare the store through stocking, cleaning, and store recovery.
Support merchandising standards and visual presentation, maintaining appealing food, beverage, and retail displays.
Participate in company initiatives and complete required product knowledge, operations, and merchandising training.
Conduct or support monthly health department readiness checklists.
Respond to communication and operational needs in a timely manner and comply with loss prevention procedures.
Ensure team members provide optimal guest service and comply with company and partner dress code guidelines.
Participate in regional and company philanthropic initiatives when applicable.
Comply with company personnel policies and standards, and pursue personal development and leadership growth.