Sales Lead Full Time - Pacific Beach
About The Position
The Retail Sales Lead, also known as Shade Captain, reports to the Retail Store Manager and serves as a role model for Shade Specialists on the retail floor. The role helps maintain a high level of customer service and focuses on coaching, training, and developing the team in sales, customer service, and product knowledge to deliver the Blenders Eyewear brand experience. The position spends most of its time on the sales floor and supports store leadership in operations and team performance. This is a full-time role in Pacific Beach, with flexible hours Monday through Sunday; normal store hours are 10:00 AM to 6:00 PM.
Requirements
- At least 1 year of retail sales leadership experience.
- Passion for delivering exceptional customer service to team members and customers.
- Outstanding oral and written communication skills.
- Self-motivated, with problem-solving ability.
- Highly flexible and adaptable when faced with ambiguity.
- Open availability for a flexible schedule that meets business needs, including evenings, holidays, and weekend shifts.
- Ability to work flexible hours Monday through Sunday; normal store hours are 10:00 AM to 6:00 PM.
Responsibilities
- Support new-hire training, focusing on product knowledge and selling and service tools and techniques.
- Provide training, in-the-moment coaching, and feedback to encourage growth.
- Continuously evolve and elevate the in-store customer experience in partnership with store leadership and brand partners.
- Support additional projects that build the employee experience.
- Ensure the team is up to date on training and service guidelines.
- Communicate store and company policies and strategies positively.
- Regularly update the team on sales, KPIs, targets, and goal status.
- Partner with the Assistant Store Manager and Store Manager to support smooth store operations and shared goals.
- Interact with customers on the retail floor, providing product knowledge and an exceptional customer experience.
- Open and close the store as required and provide leadership to the team.
Benefits
- Opportunities for learning and growth.
- Employee discount.
- Competitive salary and monthly bonus opportunities.
- Medical, dental, vision, and life insurance.
- Team incentives, including team lunches and contests.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
