Part Time Floor Leader - Pacific City Huntington Beach

Lush Handmade Cosmetics•Huntington Beach, CA

22h

About The Position

The Part Time Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role helps create an exceptional customer experience, a motivated team, and strong operational execution. The Floor Leader works on the shop floor, leading and inspiring Sales Associates to achieve and surpass goals. They foster a positive, productive work environment and help deliver excellent customer and employee experiences.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and meet or exceed sales goals.
Take ownership of sales results, grow the contribution of assigned segments to overall store sales, and celebrate team achievements.
Lead by example in delivering an excellent customer experience, including product demonstrations; observe consultations, collaborate with the team, and work to exceed daily sales goals.
Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, host store parties, and participate in other initiatives to drive store traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback and resources, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team members on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, belonging, and recognition of individual contributions.
Manage cash handling and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model good attendance and punctuality; monitor employee breaks and review daily communications, store updates, and task lists.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust displays based on visual merchandising guidelines and sales.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.