Sales Keyholder, PT

Under Armour • Norfolk, VA

1d • $17 - $19

About The Position

The Sales Keyholder is a part-time leadership role that supports store leaders by driving sales, coaching teammates, and maintaining an energetic store environment. The position is an entry point into store leadership and may act as the leader on duty, modeling Under Armour’s Athlete service standards and selling behaviors. The Sales Keyholder helps achieve retail and omni key performance indicator targets, builds Athlete loyalty through in-store experiences and applications, and provides detailed information about technical products. The role also supports store standards, merchandise and floor sets, scheduling adjustments, and Stock Keyholder duties as needed.

Requirements

• At least 18 years old.
• High school degree or equivalent.
• At least 1 year of retail or customer service experience.
• Fluency in the local language; basic English is a plus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of store operations, visual merchandising, stockroom operations, risk management, and safety.
• Moderate knowledge of industry and retail operations, with the ability to apply that knowledge to create solutions.
• Advanced selling experience and comprehensive industry understanding.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodation.
• Comfort with or willingness to learn technology such as handheld and mobile devices.
• Strong communication skills.
• Ability to stand, walk, bend, and lift cartons weighing up to 25 lbs./12 kg during each work shift, with or without accommodation.

Responsibilities

• Ensure teammates provide excellent customer service and enhance the customer experience.
• Lead a selling culture and recognize and reward teammate performance.
• Coach, train, and support teammates.
• Manage loss prevention, safety, and audit expectations and results.
• Keep the store neat, clean, and well-stocked.
• Open and close the store when necessary.
• Support sales and retail/omni KPI target achievement.
• Act as leader on duty and model brand Athlete service standards and selling behaviors.
• Provide in-depth information about a wide portfolio of technical products.
• Partner with store leadership to maintain merchandise and floor-set standards.
• Evaluate store sales and payroll goals using payroll reports and tools, and adjust schedules to meet business needs.
• Build Athlete loyalty through in-store experiences and available applications.
• Communicate effectively with Athletes, teammates, and leadership.
• Assume Stock Keyholder responsibilities as necessary.
• Perform other tasks as assigned by management.

Benefits

• Generous employee discount.
• Eligibility to participate in special contests with the opportunity to win merchandise and other exclusive prizes.
• Work-Life Assistance Program supporting health, personal, family, or work-related challenges.
• High-energy work environment alongside people who appreciate teamwork.
• Opportunities for professional development and advancement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED