Sales Intake Representative

DecksDirect • Washougal, WA

19d • Hybrid

About The Position

The Sales Intake Representative is the first point of contact for customers. The role answers inbound calls, qualifies and logs leads, routes callers to the appropriate team, and handles support questions. Strong, well-documented handoffs help keep the sales pipeline full and give sales representatives opportunities to win deals.

Sales Intake is Stage 1 of the OPDE sales growth path. After a ramp-up period of approximately 6 to 8 months, or after completing one busy season, representatives may have the opportunity to advance into an OPDE Sales or DD Homeowner Sales position upon meeting readiness criteria.

The position is hybrid, based at either the office in Plymouth, Minnesota, or Washougal, Washington. It is hourly and non-exempt. Compensation is $17.00 per hour in Minnesota or $17.73 per hour in Washington, plus performance incentives. Representatives earn a $100 bonus for each handed-off deal that closes. During the first 90 days, the won-deal incentive is guaranteed at a minimum of $1,200 per month; if more than 12 handed-off deals close, the representative is paid the full amount earned.

Training covers product basics, systems, and call scripts during the first two weeks, followed by manager ride-alongs and call listening before representatives take calls independently. The office environment involves sitting at a computer and using a headset for extended periods. Call volume is higher during the busy season.

Requirements

• High school diploma or equivalent.
• Basic computer skills and the ability to work in multiple systems while on a call.
• Strong verbal communication and a friendly, professional phone manner.

Nice To Haves

• At least 6 months of customer service, call center, or inside sales experience.
• Comfort learning technical product information.
• Deck-building or home-improvement knowledge.

Responsibilities

• Answer inbound calls, respond to customer support questions, and redirect calls when needed.
• Qualify and log every lead, then route it to the appropriate team based on channel and customer type, including homeowners, professionals, and commercial customers.
• Provide clear, complete written notes for every lead and handoff.
• Participate in regular feedback with the sales representatives receiving handoffs to learn what makes a handoff effective.
• Build product knowledge and skills needed to advance into DD Homeowner Sales and other sales roles.
• Manage call volume to meet monthly targets: 320 calls per month in months 1–3 and 400 calls per month in months 4–9.
• Deliver won-deal handoffs to meet monthly targets: 12 per month in months 1–3 and 17 per month in months 4–9.
• Meet call-quality standards and complete required training.
• Understand how qualified handoffs contribute to won deals and revenue, and how the won-deal incentive is earned.

Benefits

• Performance incentive, including a $100 bonus for each handed-off deal that closes.
• A minimum $1,200-per-month won-deal incentive guarantee during the first 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED