Sales Guide - East Lansing

Pleasantrees•East Lansing, MI

About The Position

The Sales Guide represents the Pleasantrees brand in the community and provides high standards of guest engagement. The role focuses on delivering an exceptional, genuine guest experience, protecting the brand, and maintaining the business’s culture with compassion for guests. Reporting to the General Manager, the Sales Guide also helps maximize sales and profitability by supporting overall business initiatives. The position is suited to someone passionate about high-quality products, Midwestern hospitality, and building lasting relationships.

Requirements

At least 2 years of experience in a fast-paced, guest-centric environment.
At least 21 years of age.
High school diploma or equivalent.
Must pass a criminal background check and drug screening (THC excluded).
Must comply with legal and company regulations for working in the cannabis industry.
Ability to stand for long periods.
Ability to lift 25 lbs.
Basic computer skills.

Responsibilities

Anticipate guests’ needs and respond with an engaging attitude.
Exhibit pride through a positive demeanor, body language, and personal presentation.
Assist guests in understanding product benefits and offerings.
Create a unique and genuine experience for every guest.
Take a proactive approach to training tools and commit to using them.
Work collaboratively and adapt to a fast-paced, results-oriented environment.
Keep the sales floor properly stocked and maintain the store’s appearance.
Accurately use and maintain the Point of Sale (POS) system.
Follow cash-handling policies and perform daily cash-management responsibilities and compliance reporting.
Comply with shop policies, including state and local regulations, security and access protocols, inventory tracking, dress code, and work schedules.
Work closely with the Receptionist to ensure a seamless guest experience.
Contribute to store safety and sanitation.