Sales Floor Supervisor - Stones River Town Ct

Penney OpCo LLC • Murfreesboro, TN

4d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, and training and developing associates to carry out sales-building programs.

The role directs customer service and sales activities, resolves customer issues, and models and reinforces outstanding service. It manages merchandise presentation and visual execution, supports omnichannel order processes, and drives sales growth in specialty businesses including Fine Jewelry, Mattress, and Window. The supervisor also develops associates, supports hourly hiring, and meets established performance standards for areas such as shrink, safety, scheduling efficiency, customer service, profit, productivity, and attendance.

Responsibilities

• Direct customer service and sales activities in the store and resolve customer issues and concerns.
• Model outstanding customer service, hold the team accountable for service standards, and listen actively to resolve problems.
• Maximize sales and service by ensuring staff are scheduled appropriately.
• Manage merchandise standards through Put to Fixture, SET, and Visual process execution.
• Lead planning and execution of merchandise and visual elements, including pricing and signing.
• Promote the company merchandise strategy and identify local opportunities to drive sales.
• Oversee sales-floor recovery and fitting-room processes to maintain efficient and clean standards.
• Train, mentor, and coach associates on jcp.com pickup-location processes and transaction procedures for delivery and return of jcp.com orders.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes within prescribed time periods.
• Monitor and share omnichannel and reporting metrics, and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Lead specialty associate training and care/protection plans.
• Manage SET processes through planned floor moves and graphics, and monitor Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Oversee defective and return-to-vendor/warehouse activities to reduce shrink within specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly store talent.
• Participate actively in associate training and development, coach in the moment, and address performance issues.
• Consistently meet established performance standards, including shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Promote teamwork, recognize accomplishments, respect workplace differences, set high performance standards, and hold self and others accountable.
• Plan, organize, delegate, and implement work effectively; seek feedback and take action to improve results.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed