Sales Floor Supervisor - West County Ctr

Penney OpCo LLC • Des Peres, MO

6d • Onsite

About The Position

The Sales Floor Supervisor is accountable for driving customer service and profitable sales growth by leading and engaging associates, managing merchandise standards and execution, and training and developing associates to carry out sales-building programs. The role directs store customer service and sales activities, supports merchandise presentation and omnichannel operations, and drives results in specialty businesses including Fine Jewelry, Mattress, and Window.

Responsibilities

• Direct customer service and sales activities, resolve customer issues, model outstanding service, and hold the team accountable for customer experience.
• Maximize sales and service by ensuring staff are scheduled appropriately.
• Manage merchandise standards through Put to Fixture, SET, and Visual process execution.
• Lead merchandise presentation, planning and execution of visual elements, and pricing and signing processes.
• Promote the company merchandise strategy and identify local opportunities to drive sales.
• Oversee sales floor and fitting room recovery standards, ensuring efficient and clean processes.
• Train, mentor, and coach associates on jcp.com pickup processes and transaction procedures for delivery and returns.
• Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed time periods.
• Monitor and share omnichannel and reporting metrics, and take action to resolve issues.
• Drive profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Oversee specialty associate training and care/protection plans.
• Manage SET processes through planned floor moves and graphics, and monitor Productivity Standards Program processes.
• Identify sell-through opportunities and remerchandise the selling floor to increase the rate of sale.
• Oversee defective merchandise and return-to-vendor/warehouse activities to reduce shrink in specialty businesses.
• Teach, train, and coach associates; partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire hourly talent.
• Coach associates in the moment, address performance issues, and actively support associate training and development.
• Meet established performance standards for shrink and safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Demonstrate growth mindset, critical thinking, leadership, accountability, implementation excellence, and results-driven behavior.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed