Sales Floor Lead (Zachary, LA)

Goodwill Industries Of Southeastern Louisiana•Zachary, LA

1d•Onsite

About The Position

The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while complying with company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the Lead performs supervisory duties and may act in a supervisory capacity during scheduled work hours. The role supports sales-floor operations, merchandise handling, customer service, staff training and oversight, cash handling, and store administration.

Requirements

High school diploma or GED and six months of supervisory experience, or a minimum of 90 days in the service industry.
Ability to read, write, and communicate clearly in English.
Ability to interact professionally and productively with a diverse array of people.
Ability to market Goodwill and explain its mission to the general public.
Ability to establish and maintain effective working relationships with store and production personnel and motivate them to perform well.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, stoop, and stretch.
Ability to function in a fast-paced work environment with occasional periods of high volume.
Must successfully complete Retail training.

Nice To Haves

Prior work experience in the service industry.

Responsibilities

Operate the cash register to complete sales and accept payments; authorize merchandise voids, returns, exchanges, and credits.
Ensure proper rotation of store merchandise and adequate stocking of the sales floor.
Serve as a positive role model for employees and trainees and help maintain a positive public image of Goodwill through a clean store, attractive displays, and presentable, personable personnel.
Maintain safe and appropriate conditions in shopping areas; keep the store clean and free of hazards, including vacuuming, mopping, dusting, and cleaning bathrooms.
Follow personnel and safety policies and procedures and ensure Sales Floor Associates comply with them.
Perform the job duties of Sales Floor Associates.
Attend regularly scheduled shifts assigned by the manager.
Ensure the daily floor check is completed and monthly safety self-inspections are conducted.
Ensure new hires receive proper orientation using the appropriate manual within their first week, and document that training occurred.
Assist the Store Manager in controlling the expense-to-revenue ratio monthly and annually.
Assist with training and mentoring Sales Floor Associates and court-appointed community service workers as assigned.
Assist in supervising and disciplining Sales Floor Associates and recommend their discharge to the Store Manager or Sales Floor Manager.
Monitor and assist with receiving, pricing, and displaying store merchandise.
Record and balance cash register receipts, make bank deposits, and record store transactions.
Assist with timely preparation of personnel and payroll records and accurately complete other paperwork required for daily store operations.
Assist the Store Manager or Production Manager in achieving or exceeding monthly and annual production goals and help implement contingency plans when goals are not being met.
Perform other job-related duties as requested by management.