Sales Floor Lead (Houma, LA)
About The Position
The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while following company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the lead performs supervisory duties and may act in a supervisory capacity during scheduled work hours. The role supports store merchandising, customer service, safety, cleanliness, employee training, cash handling, recordkeeping, and achievement of production goals. The work is in conditioned indoor temperatures, with occasional exposure to outdoor temperatures and weather. An alternate work schedule may include assignment to an attended donation center without prior notice.
Requirements
- High school diploma or GED.
- Six months of supervisory experience or a minimum of 90 days in the service industry.
- Ability to read, write, and communicate clearly in English.
- Ability to interact professionally and productively with a diverse array of people.
- Ability to market Goodwill and explain its mission to the general public.
- Ability to establish and maintain effective working relationships with store and production personnel and motivate them to perform well.
- Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
- Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
- Ability to stand and walk for prolonged periods and frequently bend, stoop, and stretch.
- Ability to function in a fast-paced work environment with occasional high-volume periods.
- Ability to successfully complete Retail training.
Nice To Haves
- Prior work experience in the service industry.
Responsibilities
- Assist with day-to-day store operations and sales performance while complying with company standards, policies, and procedures.
- Perform supervisor duties when assigned by the Store Manager or Sales Floor Manager, including acting in a supervisory capacity during scheduled work hours.
- Operate the cash register, accept payments, and authorize merchandise voids, returns, exchanges, and credits.
- Ensure proper rotation of merchandise and adequately stock the sales floor.
- Promote a positive public image of Goodwill through a clean store, attractive displays, and presentable, personable personnel.
- Maintain safe and appropriate shopping areas; keep the store clean and hazard-free by vacuuming, mopping, and dusting, including cleaning bathrooms.
- Follow personnel and safety policies and procedures, and ensure Sales Floor Associates comply with them.
- Perform the duties of Sales Floor Associates and attend regularly scheduled shifts assigned by the manager.
- Ensure daily floor checks are completed and monthly safety self-inspections are conducted.
- Ensure new hires are oriented using the appropriate manual within their first week and document that training occurred.
- Assist the Store Manager in controlling the monthly and annual expense-to-revenue ratio.
- Assist with training and mentoring Sales Floor Associates and court-appointed community service workers as assigned.
- Assist with supervising and disciplining Sales Associates and recommend their discharge to the Store Manager or Sales Floor Manager.
- Monitor and assist with receiving, pricing, and displaying merchandise.
- Record and balance cash register receipts, make bank deposits, and record store transactions.
- Assist with timely preparation of personnel and payroll records and accurately complete other paperwork required for daily store operations.
- Assist the Store Manager or Production Manager in meeting or exceeding monthly and annual production goals and implementing contingency plans when goals are not met.
- Perform other job-related duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
