Sales Floor Dept Supervisor - Inside/Outside Garden and Lawn

Lowe's Companies, Inc.•Marion, OH

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing activities such as greeting customers, identifying needs and solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also promote store safety by conducting safety walks, reporting hazards, and communicating safety and lifting directions. The supervisor works with leaders to identify approaches and behaviors that support sales and service objectives, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The role also requires communicating concerns, issues, praise, and morale to management. Individuals may occasionally open or close the store or serve as manager-on-duty. The position does not require regular travel, though occasional travel may be needed for meetings, training, or support of neighboring stores or outlets. The position is hourly and generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail environment experience, or 5 years of retail environment experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform duties that may require prolonged standing, sitting, and other necessary activities.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Promote store safety by conducting safety walks, reporting hazards, monitoring power equipment use, and coaching safe behaviors and lifting techniques.
Work with leaders to identify approaches and behaviors that support sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores/outlets when needed.