Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Companies, Inc.•Charlotte, NC

8d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor handles customer-facing work such as greeting customers, identifying their needs and solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also supports store safety through safety walks, hazard reporting, and reinforcement of safety and lifting directions. The supervisor provides resources and tools to associates serving customers, contributes input to merchandising decisions, and monitors store power-equipment use while coaching safe behaviors and lifting techniques. They work with leaders to identify effective approaches for sales and service objectives and communicate best practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. They communicate concerns, issues, praise, and morale to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel may be needed for meetings, training, or support at neighboring stores or outlets. This is an hourly full-time role generally scheduled for 39 to 40 hours per week, with additional hours potentially required based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability mornings, afternoons, and evenings any day of the week.
Physical ability to perform job duties that may involve prolonged standing, sitting, and other activities.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
Greet customers, clarify their needs, identify solutions, and close sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Provide resources and tools to associates who are directly helping customers.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and reinforce safety and lifting directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, then communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores/outlets as needed.