Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Companies, Inc. • Palestine, TX

1d • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities span customer-facing work such as greeting customers, identifying needs and solutions, and closing sales; operational work such as down stocking, inventory management, and area recovery; and store safety, including safety walks, hazard reporting, and reinforcing safe lifting practices.

The supervisor supports associates with resources and tools, contributes input to merchandising decisions, and monitors store power-equipment use while coaching safe behaviors. Working with leaders, the supervisor identifies approaches that support sales and service objectives and communicates effective practices to the team. The role may require supervising associates in other departments, sharing concerns and updates with management, and occasionally opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead, coach, and train associates to deliver a strong customer experience.
• Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Assist with customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Promote store safety by conducting safety walks, reporting hazards, reinforcing safety and lifting directions, and monitoring power-equipment use.
• Work with leaders to identify approaches that meet sales and service objectives and communicate best practices to the team.
• Supervise associates in other departments as needed and communicate concerns, issues, praise, and morale updates to management.
• Occasionally open or close the store or serve as manager-on-duty.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED