Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Home Centers • Mill Creek, WA

5d • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as operational work such as down stocking, inventory management, and area recovery. They help maintain store safety through safety walks, hazard reporting, and guidance on safe equipment use and lifting practices.

The supervisor works with leaders to identify and communicate effective sales and service practices, and may supervise associates in other departments as needed. The position requires broad product knowledge and communication with management about concerns, issues, praise, and morale. The supervisor may occasionally open or close the store or serve as manager on duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may occur.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams, with or without direct report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

• Lead and enable associates to deliver a strong customer experience.
• Coach, train, mentor, and develop associates; delegate and follow up on daily tasks and manage performance.
• Ensure adequate department coverage and, when needed, supervise associates in other departments.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Assist with down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Maintain store safety by conducting safety walks, reporting hazards, and communicating safety and lifting directions.
• Work with leaders to identify effective sales and service approaches and communicate best practices to the team.
• Communicate concerns, issues, praise, and morale to management.
• Occasionally open or close the store or serve as manager on duty.
• Travel occasionally to meetings, trainings, or neighboring stores/outlets as needed.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program, including concierge and work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards.
• Wellness programs and learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED