Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Home Centers•Charlotte, NC

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support both customer-facing work—such as greeting customers, identifying needs and solutions, and closing sales—and non-customer-facing work, including down stocking, inventory management, and area recovery. The supervisor helps maintain a clean, safe, and stocked store; supports associates with resources and tools; provides input into merchandising decisions; and monitors safe use of store power equipment, including coaching on safe behaviors and lifting techniques. The role also includes safety walks and reporting hazards. Supervisors work with leaders to identify and communicate approaches that support sales and service objectives, and may supervise associates in other departments as needed. They keep management informed of concerns, issues, praise, and morale. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores or outlets. The position is hourly and full-time, generally scheduled for 39 to 40 hours per week, with additional hours possible based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
Availability for morning, afternoon, and evening shifts any day of the week.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor roles).
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver a strong customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Maintain store safety by conducting safety walks, reporting hazards, and coaching employees on safe equipment use and lifting techniques.
Work with leaders to identify approaches and behaviors that support sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally for meetings, training, or support of neighboring stores or outlets, if needed.