Sales Floor Dept Supervisor - Inside/Outside Garden and Lawn

Lowe's Home Centers • Kaufman, TX

3d

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, non-customer-facing work such as down stocking and inventory management, and store safety. They work with leaders to identify effective approaches for meeting sales and service objectives and communicate best practices to the team. The supervisor may also oversee associates in other departments, open or close the store, or serve as manager-on-duty. The role does not require regular travel, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.
• Availability in the morning, afternoon, and evening any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

• Lead and enable associates to deliver the best possible customer experience.
• Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Provide resources and tools to support associates who help customers.
• Assist with down stocking and area recovery and provide input into merchandising decisions.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support non-customer-facing activities, including down stocking, inventory management, and area recovery.
• Promote store safety by conducting safety walks, reporting hazards, understanding safety and lifting directions, and monitoring use of store power equipment.
• Coach employees on safe behaviors and lifting techniques.
• Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
• Supervise associates in other departments as needed, engaging associates and customers across departments.
• Communicate concerns, issues, praise, and morale updates to management.
• Occasionally open or close the store or serve as manager-on-duty.
• Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED