Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Home Centers•Palestine, TX

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing work such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as operational work such as down stocking, inventory management, and area recovery. The supervisor helps maintain store safety by conducting safety walks, reporting hazards, and reinforcing safe use of power equipment and proper lifting techniques. They work with store leaders to identify effective approaches to sales and service objectives and communicate best practices to the team. They may supervise associates in other departments as needed, occasionally open or close the store, or serve as manager-on-duty. The role does not require regular travel, but occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

Three years of retail customer service experience.
Three years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Provide resources and tools to support associates who directly assist customers.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Assist with down stocking, inventory management, area recovery, and merchandising decisions.
Monitor use of store power equipment and coach associates on safe behaviors and lifting techniques.
Maintain store safety by conducting safety walks, reporting hazards, and communicating safety directions.
Work with leaders to identify and communicate practices that support sales and service objectives.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale upward to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, as needed.