Sales Floor Dept Supervisor - Paint

Lowe's Companies, Inc.•Grand Rapids, MI

1d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience in the store. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing activities such as greeting customers, identifying needs and solutions, and closing sales, as well as non-customer-facing activities such as down stocking, inventory management, and area recovery. They also support store safety through safety walks, hazard reporting, and reinforcing safety and lifting directions. The supervisor provides resources and tools to associates who help customers, contributes input to merchandising decisions, and monitors store power-equipment use while coaching safe behaviors and lifting techniques. They work with leaders to identify sales and service approaches, then communicate effective practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The role also requires communicating concerns, issues, praise, and morale upward to management. Supervisors may occasionally open or close the store or serve as manager on duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail-environment experience, or 5 years of retail-environment experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance and potentially lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
Work with leaders to identify effective sales and service approaches and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, training, or neighboring stores as needed.