Sales Floor Dept Supervisor - Flooring-Decor
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service activities, along with down stocking, inventory management, area recovery, merchandising input, and store safety. They provide resources and tools for associates, monitor power-equipment use, and coach employees on safe behaviors and lifting techniques. The supervisor works with leaders to identify effective approaches for meeting sales and service objectives and communicates best practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage customers and associates across departments. They communicate concerns, issues, praise, and morale to management. The role may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead, coach, and train associates to deliver a strong customer experience.
- Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Promote store safety by conducting safety walks, reporting hazards, and communicating safety and lifting directions.
- Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
- Work with leaders to identify approaches that meet sales and service objectives and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Keep management informed of concerns, issues, praise, and morale.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
