Sales Floor Dept Supervisor - Flooring-Decor
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and maintaining adequate department coverage. The supervisor handles customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also supports store safety through safety walks, hazard reporting, and communicating safety and lifting practices. The supervisor works with leaders to identify approaches and behaviors that meet sales and service objectives, then communicates those practices to the team to encourage customer-focused behavior and goal attainment. The role may involve supervising associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale to management. They may occasionally open or close the store or serve as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- At least 1 year of customer service experience.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience in a leadership role with direct report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver the best possible customer experience.
- Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
- Greet customers, clarify their needs, identify solutions, and close sales.
- Support down stocking, inventory management, and area recovery; provide input into merchandising decisions.
- Conduct safety walks, report hazards, communicate safety and lifting directions, and monitor store power equipment use while coaching safe behaviors.
- Work with leaders to identify approaches and behaviors that support sales and service objectives and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager on duty.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
