Sales Floor Dept Supervisor - Flooring-Decor

Lowe's Home Centers•East Ellijay, GA

10d

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also supports store safety through safety walks, hazard reporting, and reinforcing safe equipment use and lifting practices. The supervisor works with leaders to identify effective approaches to sales and service objectives and communicates best practices to the team. The role may include supervising associates in other departments, opening or closing the store, or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed. The position is hourly and generally scheduled for 39 to 40 hours per week, with additional hours potentially required based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers, for Pro Department Supervisor roles.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Must be able to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Availability for morning, afternoon, and evening shifts any day of the week.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers, for Pro Department Supervisor roles.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach, train, mentor, and develop associates; delegate tasks, follow up on daily work, and manage performance.
Ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Promote store safety by conducting safety walks, reporting hazards, monitoring power equipment use, and coaching safe behaviors and lifting techniques.
Work with leaders to identify approaches and behaviors that support sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale information to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores/outlets as needed.