Sales Floor Dept Supervisor - Flooring-Decor

Lowe's Companies, Inc.•Alexandria, LA

7d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables associates to deliver a strong customer experience in the store. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring department coverage. Supervisors handle both customer-facing work—such as greeting customers, clarifying needs, identifying solutions, and closing sales—and non-customer-facing duties, including down stocking, inventory management, and area recovery. The supervisor promotes store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching employees on safe behaviors and lifting techniques. Working with store leaders, the supervisor identifies and communicates practices that support sales and service objectives, and may supervise associates in other departments as needed. The role also involves communicating concerns, issues, praise, and morale to management. The supervisor may occasionally open or close the store or serve as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be necessary.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job duties that may require prolonged standing, sitting, and other activities.
Ability to lift at least 25 pounds without assistance and potentially lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead, coach, and train associates to deliver a strong customer experience.
Delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, identifying needs and solutions, and closing sales.
Perform or support down stocking, inventory management, area recovery, and merchandising decisions.
Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed and support customers and associates across departments.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.