Sales Floor Dept Supervisor - Building Materials

Lowe's Companies, Inc.•Cranberry Township, PA

8d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities span customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as down stocking, inventory management, area recovery, merchandising input, and store safety. The supervisor works with leaders to identify effective approaches for sales and service objectives and communicates best practices to inspire customer-focused behavior and goal attainment. The role may involve supervising associates in other departments, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale to management. Individuals may occasionally open or close the store or serve as manager-on-duty. The role does not require regular travel, though occasional travel may be needed for meetings, training, or to support neighboring stores or outlets. It is an hourly full-time position generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability mornings, afternoons, and evenings any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying their needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and understand safety and lifting directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally for meetings, training, or to support neighboring stores or outlets.