Sales Floor Dept Supervisor - Pro Services-Building Materials
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing activities such as greeting customers, understanding their needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The supervisor promotes store safety by conducting safety walks, reporting hazards, monitoring the use of store power equipment, and coaching associates on safe behaviors and lifting techniques. Working with leaders, the supervisor identifies approaches that support sales and service objectives and communicates effective practices to the team. The role may require supervising associates in other departments, communicating concerns and updates to management, and occasionally opening or closing the store or serving as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform duties involving prolonged standing, sitting, and other necessary activities.
- Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver a strong customer experience.
- Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure department coverage.
- Support customer-facing sales and service, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
- Work with leaders to identify approaches that meet sales and service objectives and communicate effective practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale updates to management.
- Occasionally open or close the store or serve as manager on duty.
- Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge and work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards, subject to eligibility
- Wellness programs
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
