Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowe's Home Centers•Hillsboro, OH

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They promote store safety through safety walks, hazard reporting, and guidance on safe equipment use and lifting techniques. The supervisor works with leaders to identify and communicate practices that support sales and service goals, and may supervise associates in other departments as store needs require. The role calls for broad product knowledge and communication with management about concerns, issues, praise, and morale. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed. This is an hourly full-time role generally scheduled for 39 to 40 hours per week, with additional hours possible based on store needs. Availability is required for mornings, afternoons, and evenings any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and communicate safety and lifting directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale information to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores/outlets as needed.