Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowes•Pere Marquette Charter Township, MI

22h•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities span customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales; non-customer-facing activities such as down stocking, inventory management, and area recovery; and store safety, including safety walks and hazard reporting. The supervisor supports associates with resources and tools, contributes input to merchandising decisions, and monitors store power-equipment use while coaching safe behaviors and lifting techniques. The role works with leaders to identify and communicate practices that support sales and service objectives, and may supervise associates in other departments as needed. The supervisor also communicates concerns, issues, praise, and morale to management. The role may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job tasks that may require prolonged standing, sitting, and other necessary activities.
Ability to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing work, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and communicate safety and lifting directions.
Work with leaders to identify and communicate approaches that meet sales and service objectives.
Supervise associates in other departments as needed and engage associates and customers across departments.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, training, or neighboring stores as needed.