Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowe's Companies, Inc.•Glendale, AZ

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing work such as greeting customers, understanding their needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also help maintain store safety through safety walks, hazard reporting, and guidance on safe work and lifting practices. The supervisor works with store leaders to identify approaches and behaviors that support sales and service objectives, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to work with customers and associates across departments. They communicate concerns, issues, praise, and morale updates to management. The role may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job tasks that may require prolonged standing, sitting, and other activities.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Greet customers, clarify their needs, identify solutions, and close sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and communicate safety and lifting directions.
Work with leaders to identify and communicate practices that support sales and service objectives.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.