Sales Floor Dept Supervisor - Building Materials

Lowe's Home Centers•Chambersburg, PA

9d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing activities, such as greeting customers, identifying needs and solutions, and closing sales, as well as non-customer-facing activities including down stocking, inventory management, and area recovery. The supervisor supports store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching employees on safe behaviors and lifting techniques. Working with leaders, the supervisor identifies and communicates practices that support sales and service objectives and encourage customer-focused behavior and goal attainment. The role may include supervising associates in other departments, communicating concerns and updates to management, and occasionally opening or closing the store or serving as manager-on-duty. Regular travel is not required, but occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for a Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job tasks that may require prolonged standing, sitting, and other activities.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead, coach, and train associates to deliver the best possible customer experience.
Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Provide resources and tools to associates who assist customers.
Greet customers, clarify their needs, identify solutions, and close sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Conduct safety walks, report hazards, and monitor safe use of store power equipment and safe lifting behaviors.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale information to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, training, or to support neighboring stores or outlets, as needed.