Sales Floor Dept Supervisor - Building Materials

Lowe's Companies, Inc.•Washington, PA

22h

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities span customer-facing sales and service, inventory and recovery work, and store safety. The supervisor works with leaders to identify approaches that support sales and service objectives and communicates effective practices to the team. The role may also involve supervising associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale to management. Individuals may occasionally open or close the store or serve as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Requires morning, afternoon, and evening availability any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support non-customer-facing activities, including down stocking, inventory management, and area recovery.
Promote store safety by conducting safety walks, reporting hazards, understanding safety and lifting directions, and coaching employees on safe power-equipment use and lifting techniques.
Provide resources and tools to associates serving customers.
Assist with down stocking and area recovery and provide input into merchandising decisions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.