Sales Floor Dept Supervisor - Building Materials

Lowe's Companies, Inc.•Greenville, SC

13d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support both customer-facing work, such as greeting customers, identifying needs and solutions, and closing sales, and non-customer-facing work, such as down stocking, inventory management, and area recovery. They also support store safety by conducting safety walks, reporting hazards, and reinforcing safe equipment use and lifting practices. The supervisor works with leaders to identify effective approaches to sales and service objectives and communicates best practices to the team. The role may involve supervising associates in other departments, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale to management. They may occasionally open or close the store or serve as manager-on-duty. The position does not require regular travel, though occasional travel to meetings, trainings, or neighboring stores may be needed. It is hourly full-time, generally scheduled for 39 to 40 hours per week, with additional hours potentially required based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Availability for morning, afternoon, and evening shifts any day of the week.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and reinforce store safety directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives.
Communicate best practices to the team to encourage customer-focused behavior and goal attainment.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.