Sales Floor Dept Supervisor - Hardware-Tools

Lowe's Companies, Inc.•Kingston, MA

19h•$25 - $26•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also support store safety by conducting safety walks, reporting hazards, and reinforcing safety and lifting directions. The supervisor works with leaders to identify approaches and behaviors that support sales and service objectives, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. The role may require supervising associates in other departments, communicating concerns and updates to management, and occasionally opening or closing the store or serving as manager-on-duty. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability mornings, afternoons, and evenings any day of the week.
Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift over 25 pounds with or without assistance.
Generally scheduled for 39 to 40 hours per week; more hours may be required based on store needs.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
Greet customers, clarify their needs, identify solutions, and close sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and reinforce safety and lifting directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale updates to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, training, or neighboring stores as needed.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Associate discount and broad discount platform.
Other discretionary benefits, based on eligibility, may include annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.