Sales Floor Dept Supervisor - Hardware-Tools

Lowe's Companies, Inc.•Anchorage, AK

8d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring appropriate department coverage. Responsibilities span customer-facing work such as greeting customers, understanding their needs, recommending solutions, and closing sales; non-customer-facing work such as down stocking, inventory management, and area recovery; and store safety, including safety walks, hazard reporting, and reinforcing safe lifting practices. The supervisor works with leaders to identify effective approaches for sales and service objectives and communicates best practices to the team. The role may involve supervising associates in other departments, so broad product knowledge and the ability to engage associates and customers across departments are important. The supervisor communicates concerns, issues, praise, and morale updates to management. The role may occasionally include opening or closing the store or serving as manager on duty. Regular travel is not required, though occasional travel for meetings, training, or support of neighboring stores or outlets may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform duties that may involve prolonged standing, sitting, and other activities necessary for the role.
Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead, coach, train, and develop associates to deliver a high-quality customer experience.
Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and communicate safety and lifting directions.
Work with leaders to identify sales and service practices and communicate them to the team.
Supervise associates in other departments as needed and engage customers and associates across departments.
Keep management informed of concerns, issues, praise, and team morale.
Occasionally open or close the store or serve as manager on duty.