Sales Floor Dept Supervisor - Hardware-Tools

Lowes • Union Township, OH

13d • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing activities such as greeting customers, understanding their needs, recommending solutions, and closing sales, as well as non-customer-facing activities such as down stocking, inventory management, and area recovery. They also promote store safety by conducting safety walks, reporting hazards, and reinforcing safe work and lifting practices.

The supervisor works with leaders to identify approaches that support sales and service objectives, then communicates best practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage customers and associates across departments. They communicate concerns, issues, praise, and morale to management. The role may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• At least 1 year of customer service experience.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead, coach, and train associates to deliver a strong customer experience.
• Delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
• Conduct safety walks, report hazards, and reinforce safety directions.
• Communicate sales and service best practices to the team and support goal attainment.
• Supervise associates in other departments as needed and engage associates and customers across departments.
• Keep management informed of concerns, issues, praise, and team morale.
• Occasionally open or close the store or serve as manager-on-duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED