Sales Floor Dept Supervisor - Hardware-Tools
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The supervisor promotes store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching employees on safe behaviors and lifting techniques. They work with leaders to identify and communicate practices that support sales and service objectives, and may supervise associates in other departments as store needs require. The role also calls for communicating concerns, issues, praise, and morale updates to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or nearby stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- At least 1 year of customer service experience.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities needed for the job.
- Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
- Generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs.
- For the Pro Department Supervisor role: at least 1 year of experience supporting the unique needs of Pro customers.
Nice To Haves
- 3 years of retail customer service experience.
- For the Pro Department Supervisor role: 3 years of experience supporting the unique needs of Pro customers.
- Experience in a leadership role with direct report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead, coach, and train associates to deliver a strong customer experience.
- Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, identifying their needs and solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
- Work with leaders to identify effective approaches for meeting sales and service objectives, and communicate best practices to the team.
- Supervise associates in other departments as needed and engage customers and associates across departments.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, training, or neighboring stores/outlets as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
