Sales Floor Dept Supervisor - Hardware-Tools
About The Position
The Sales Floor Department Supervisor leads and enables associates to deliver a strong customer experience while maintaining a clean, safe, and well-stocked store. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing activities such as down stocking, inventory management, and area recovery. The supervisor promotes store safety by conducting safety walks, reporting hazards, monitoring power equipment use, and coaching employees on safe behaviors and lifting techniques. They work with leaders to identify and communicate practices that support sales and service objectives, and may supervise associates in other departments as needed. The role also involves communicating concerns and updates to management and may occasionally require opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may occur.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform tasks involving prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
- Experience in a leadership role with direct report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver the best possible customer experience.
- Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, and area recovery.
- Conduct safety walks, report hazards, and promote understanding of safety and lifting directions.
- Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
- Work with leaders to identify approaches and behaviors that support sales and service objectives, and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale updates to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or to support neighboring stores or outlets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
