Sales Floor Dept Supervisor - Hardware-Tools

Lowe's Home Centers•Saint Charles, IL

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors perform and oversee customer-facing work, including greeting customers, identifying their needs, recommending solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The supervisor helps maintain a clean, safe, and stocked store; conducts safety walks, reports hazards, and reinforces safe equipment use and lifting practices. They work with leaders to identify effective sales and service behaviors and communicate best practices to the team. The role may involve supervising associates in other departments, communicating concerns and updates to management, and occasionally opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores or outlets.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job duties involving prolonged standing, sitting, and other necessary activities.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Help customers by greeting them, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Maintain store safety by conducting safety walks, reporting hazards, and communicating safety and lifting directions.
Work with leaders to identify effective sales and service approaches and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale updates to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, training, or to support neighboring stores or outlets, if needed.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Associate discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Wellness programs.
Learning and development opportunities.